Purchasing and Terms
Welcome to Above the Fray: Traditional Hilltribe Arts Order Form. When you select an item for purchase, it will be listed below under "Purchases" with its price.
When you are done shopping, click the "Purchase Items" button below your personal information.
An e-mail with the purchase information will be sent to us immediately. We will then be in touch with you on the next business day with shipping and insurance costs and to facilitate your payment. Call us at 541-485-9386 (PST 10 AM – 8 PM) or e-mail us at maren@hilltribeart.com with any questions, or to order and pay directly over the phone.
Details regarding payment options, shipping, and returns can be found at the bottom of this page.
Payment Options:
Above the Fray: Traditional Hilltribe Art accepts credit cards, Paypal, personal checks (U.S. Banks only), money orders and bank transfers.
Credit card:
After receiving your Order Form, we will calculate shipping and insurance costs and call you to process you order directly over the telephone. We accept VISA, Mastercard, and American Express.Paypal:
After receiving your Order Form, we will calculate shipping and insurance costs and e-mail or call you to facilitate your order using your Paypal account. Above the Fray will not need your credit card information to process your order. Upon confirmation of your payment from Paypal, your order will be shipped.Check, money order, or bank transfer:
To pay with a personal check (U.S. Bank checks only), money order, wire or bank transfer, or Western Union transfer, we will calculate shipping and insurance costs, confirm and process your order with you over the phone or by e-mail, and hold your purchases until your payment has been received and cleared (this may take up to two weeks). Any additional fees incurred using these payment methods will be paid by the customer.
Shipping:
Shipping and insurance costs for U.S. and international shipments will be calculated when you place an order.
Items will be sent, insured, using one of these services:
United States Post Office Priority Mail - the least expensive option for textiles and smaller items
United Parcel Service (UPS) – for larger items such as baskets and large masks
Global Express Mail – for international orders
Returns:
We strive to accurately portray our products’ quality, colors and condition, and we encourage purchasers to make inquiries for additional photos and information prior to shipping. However, if you are not pleased with your purchase for any reason, or if it arrives damaged, please notify us immediately.
If any item does not meet your expectations, we accept returns with the following conditions:
a) We must receive phone, written, or e-mail notification within one week of receipt of the item(s). We will reply with specific return instructions.
b) Item(s) must be returned within two weeks of receipt with the same shipping method and insurance as originally used and in original packaging if appropriate.
c) Refund of purchase price, minus our original shipping and insurance costs, will be made as soon as we receive the item(s)and if damage has not been incurred due to improper handling or re-packaging.
d) International Purchases: We are sorry, but returns on international purchases are not accepted. All international purchases are final.
For any questions regarding our products and services, please call (541-485-9386) or email: maren@hilltribeart.com.